Privacy Policy

Last updated: 9 June 2026

This Privacy Policy explains how Pristine Australia collects, uses, stores, and protects information through the Pristine Shopping Cart mobile app, website, customer ordering portal, APIs, and related services. The Pristine Shopping Cart may be developed, maintained, or technically supported by Pristine Tech Solution.

About the Mobile App

The Pristine Shopping Cart mobile app is intended for authorised Pristine Australia customers and customer users. The app allows eligible users to sign in, view cleaning products and pricing, manage site or delivery addresses, place orders, review order history, and receive account or order-related communications.

Information We Collect

The information collected may include customer name, business name, customer code, contact person, phone number, email address, delivery address, site address, billing details, order history, invoice details, product pricing, account permissions, account login details, password reset information, device name supplied during app login, mobile session tokens, and website or app usage and security logs.

When you place an order, the app may collect order details such as selected products, quantities, purchase units, customer order number, customer notes, delivery method, delivery address, delivery postcode, delivery fees, GST, totals, and order status history.

Device, Log, and Technical Information

The app and related APIs may process technical information needed to operate and secure the service, such as authentication tokens, token expiry dates, token last-used dates, IP address, request details, timestamps, error logs, and security events. This information is used to maintain account access, detect issues, troubleshoot errors, protect the system, and prevent unauthorised access.

QuickBooks Online Information

If QuickBooks Online is connected, the system may access and synchronise relevant accounting-related information such as customers, products or items, orders, invoices, invoice status, and related identifiers.

QuickBooks data is accessed only for the purpose of supporting customer, product, order, and invoice synchronisation for the Pristine Shopping Cart and related business records.

How Information Is Used

Information is used to authenticate users, maintain mobile app sessions, process orders, manage deliveries or pickups, save and manage site addresses, calculate pricing, create invoices, send order confirmations and password reset emails, provide customer support, maintain customer accounts, improve services, troubleshoot technical issues, protect against misuse, and keep business, accounting, tax, audit, and operational records.

App Permissions

The Pristine Shopping Cart mobile app does not require access to sensitive device features such as camera, microphone, contacts, photos, precise location, SMS, or phone call logs for its core ordering features. If future app features request additional permissions, the app will request permission through the device operating system and the purpose will be limited to the feature being used.

Sharing Information

Information may be shared with trusted service providers where required, including QuickBooks or Intuit, website and API hosting providers, email delivery providers, IT support providers, delivery or service providers, professional advisers, and Pristine Tech Solution for technical support, app maintenance, and system maintenance.

Pristine Australia does not sell customer personal information.

Security

Reasonable security steps are used to protect information, including restricted admin access, secure login, hashed passwords, time-limited mobile API tokens, HTTPS where available, backend storage controls, and access controls based on customer account permissions. Users should keep their login details secure and notify Pristine Australia if they suspect unauthorised access.

Data Retention

Information is kept for as long as needed to provide the mobile app, ordering portal, customer support, business operations, accounting, legal, tax, audit, dispute, security, and record-keeping purposes. Mobile session tokens expire and may be removed when no longer required. Some order, invoice, and customer records may need to be retained even after an account is disabled or deleted where retention is required for business, accounting, legal, audit, tax, warranty, or dispute purposes.

Access, Correction, and Deletion

Users may request access to, correction of, or deletion of their information by contacting Pristine Australia. Users may also request that a mobile app account be disabled or that saved site addresses be removed. Some information may need to be retained for legal, accounting, tax, audit, warranty, dispute, security, or business record purposes.

QuickBooks Disconnection

Where applicable, users may request that QuickBooks access be disconnected. Some synchronised records may still need to be retained where required for accounting, legal, audit, tax, dispute, or business record purposes.

Children

The Pristine Shopping Cart mobile app and ordering services are intended for business customers and authorised adult users. They are not directed to children under 13, and Pristine Australia does not knowingly collect personal information from children under 13 through the app.

International Processing

Information may be stored or processed by service providers in Australia or other locations where trusted service providers operate. Where information is processed outside Australia, Pristine Australia takes reasonable steps to work with providers that apply appropriate privacy and security safeguards.

Policy Updates

Pristine Australia may update this Privacy Policy from time to time. The latest version will be published on this page with the last updated date shown above.